Case study · Receivables

Account receivables management

Order-to-cash, from the customer order to money received. We owned billing for non-hardware sales and the entire receivables function.

1-day

Billing SLA for every request, tracked on a live dashboard so nothing slips.

What we did

Billing (non-hardware sales)

JIRA billing dashboard with a 1-day SLA

Sales and account reps submit billing requests through a dashboard we set up and run.

Daily monitoring

The dashboard is checked every day so no request is skipped.

Recurring billing register

Every recurring billing is listed, so invoices go out on time even if a rep forgets to ask.

Receivables

Receivables

Team KPIs

Aged receivables trend, days invoices outstanding and unbilled days, tracked continuously.

Follow-up and escalation

Regular follow-up with customers and internal account reps, escalating where needed.

Customer support

Invoice copies, chargeability clarifications and help with banking payment channels.

Weekly stakeholder calls

Regular calls and reporting to management.

Credit risk management

High-risk clients flagged for referral to a credit collection agency.

Terms, limits and screening

Payment terms, credit limits, customer screening and credit applications for new customers.

External risk monitoring

Watching wider factors, such as political unrest affecting foreign collections.

Additional liquidity

Worked with AMEX to provide extra liquidity, similar to factoring but not factoring.

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