OTC triggers right from the customer order until you actually deliver and receive the money.
On the billing side, our responsibility was limited to non-hardware sales

• Set up JIRA dashboard for requests on billing by sales / account reps with a turnaround of 1day SLA.
• Dashboard stats were monitored daily to ensure nothing is skipped.
• Developed a list of all recurring billings to ensure we timely bill even if the sales reps forget to generate a request

On receivables side, entire AR was under our responsibility

• KPI tracking of the team in terms of aged receivables trend, days invoices outstanding, unbilled days, etc.
• Did rigorous follow ups with the customer as well as internal account reps. Properly escalated as and when needed.
• Provided support (invoice copies, chargeability clarifications, banking payment channel supports, etc.)
• Held weekly calls with the stakeholders and reporting to the management.
• Identified risky clients for reporting to credit collection agency
• Helped client set up payment terms, credit limits and monitor payment behavior and trend.
• Helped the client to set up client screening and developed credit application forms for new clients.
• Kept an eye on the big picture. For eg impact on foreign collections as a result of political unrest if any.
• Worked with AMEX to provide additional liquidity to the company (similar to factoring but not factoring).